Tablecloths that Suit Common Trestle Table Sizes (select table size then click on individual products to see the tablecloth drop length in the product description)
Tablecloths that Suit Common Trestle Table Sizes (select table size then click on individual products to see the tablecloth drop length in the product description)
Willow Eucalyptus and Silver Dollar Eucalyptus Garland (1.85m)
Lush, premium native Willow Eucalyptus and Silver Dollar Eucalyptus Garlands, perfect for dressing tables, wedding arches, centrepieces, ceiling draping rings and decorating outdoor weddings and event setups! This artificial native garland combination of willow eucalyptus and silver dollar eucalyptus is on-trend and selling fast! Each premium garland has multiple bushy smaller stems shooting from the centre branch. The stems have wire inserts and are bendable, so you can fluff them out and bend to the desired shape. Full specs in Product Description tab:
Uses:
For long banquet tables consider using several of these gorgeous garlands as greenery table runners down the centre of the table! Also popular for decorating wedding arches, backdrops and aisles and for using in conjunction with our Iron Flower Stand and Ceiling Decoration range and making wreaths.
Colour: Various shades of grey-green leaves, greeny-brown stems.
Material: Fabric leaves, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Willow Greenery Garland (1.85m)
Lush Artificial Greenery Garlands, perfect for dressing tables, wedding arches, centrepieces, ceiling draping rings and decorating outdoor weddings and event setups! This is a must have basic staple greenery garland that can be used in combination with all our artificial flowers. Each willow greenery garland has multiple bushy smaller stems shooting from the centre branch. The stems have wire inserts and are bendable, so you can fluff them out and bend to the desired shape. Full specs in Product Description tab:
Uses:
For long banquet tables consider using several of these gorgeous garlands as greenery table runners down the centre of the table! Also popular for decorating wedding arches, backdrops and aisles and for using in conjunction with our Iron Flower Stand and Ceiling Decoration range and making wreaths.
Colour: Various shades of grey-green leaves, greeny-brown stems.
Material: Fabric leaves, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Ceiling Drape Ice Silk Satin - Emerald Green (Jade) - 10m
Elegant and professional Ceiling draping that is highly adaptable for small and large banquet rooms. A variety of vibrant colours to choose from, these light weight, easy to assemble drapes are a will take any event setup to next level WOW! Full specs in Product Description tab:
Colour: Emerald Green / Jade (see first photo for colour. White and orange drapes in other images are to demo fabric and length only)
Fabric: Ice Silk Satin. A similar vibrant look to satin, but with a more premium flow and feel similar, to silk, which doesn't crease like satin or reflect as intensely in photography, so perfect for large format fabric like ceiling drapes, backdrops and skirts.
Design: One end has a velcro fold-over for attaching to a centre ring. The other end has a curtain rod loop stitched. You can utilise the curtain rod loop to attach to our ceiling draping acrylic tubing, our backdrop stands or thread string through it and tie tight for a ruffled look!
Complete the Look
Hardware: Looking for a solution to hanging this drape? Check out our Ceiling Draping Hanging Kit
Matching products: 1x3m Jade Ice Silk Backdrop, Jade Ice Silk Swag
While every endeavour has been made to reproduce colours accurately, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
SAFETY
Weight: It is the customer's responsibility to secure the ceiling draping securely to the ceiling, walls or any other structure. This drape weights 1.6kg. Please ensure the fittings and sub-straight used to secure the product can withstand this weight.
Fire safety: The ice silk fabric is not fire proof and is not at any time designed to be draped over, near or touching hot lights or surfaces. If used in conjunction with lights never leave unsupervised and only use with cool LED or fluorescent lights.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Ceiling Drape Ice Silk Satin - Turquoise - 10m
Elegant and professional Ceiling draping that is highly adaptable for small and large banquet rooms. With a variety of vibrant colours to choose from, these light weight, easy to assemble drapes are a will take any event setup to next level WOW! Full specs in Product Description tab:
Colour: Turquoise (see first photo for colour. White and orange drapes in other images are to demo fabric and length only)
Fabric: Ice Silk Satin. A similar vibrant look to satin, but with a more premium flow and feel similar, to silk, which doesn't crease like satin or reflect as intensely in photography, so perfect for large format fabric like ceiling drapes, backdrops and skirts.
Design: One end has a velcro fold-over for attaching to a centre ring. The other end has a curtain rod loop stitched. You can utilise the curtain rod loop to attach to our ceiling draping acrylic tubing, our backdrop stands or thread string through it and tie tight for a ruffled look!
Complete the Look
Hardware: Looking for a solution to hanging this drape? Check out our Ceiling Draping Hanging Kit
Matching products: 1x3m Turquoise Ice Silk Backdrop, Turquoise Ice Silk Swag
While every endeavour has been made to reproduce colours accurately, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
SAFETY
Weight: It is the customer's responsibility to secure the ceiling draping securely to the ceiling, walls or any other structure. This drape weights 1.6kg. Please ensure the fittings and sub-straight used to secure the product can withstand this weight.
Fire safety: The ice silk fabric is not fire proof and is not at any time designed to be draped over, near or touching hot lights or surfaces. If used in conjunction with lights never leave unsupervised and only use with cool LED or fluorescent lights.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Cloth Napkins - Green (50x50cm)
- Size: 50x50cm, 20x20inches
- Colour: Green
- Quality Industry Material: ULTRA-DURABLE 100% Polyester
- Durable: Very strong 190gs/m, EasyCare machine washable
- Hemmed: Hemmed Edge
Click on the colour swatches above to see the full range. Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
- Size: 50x50cm, 20x20inches
- Colour: Green
- Quality Industry Material: ULTRA-DURABLE 100% Polyester
- Durable: Very strong 190gs/m, EasyCare machine washable
- Hemmed: Hemmed Edge
Click on the colour swatches above to see the full range. Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Cloth Napkins - Hunter Green (50x50cm)
Our Blush Cloth Napkins / Serviettes are classic in design and made from top grade EasyCare fabric, seamlessly stitched with a piece of whole fabric, with fold-over hem and square corners. Buy with confidence knowing you are purchasing one of our most popular wedding and event linen products. We have a huge range of colours to suit almost any colour theme. It's time to transforms your event into a stylish masterpiece! Full specs in Product Description tab:
- Size: 50x50cm, 20x20inches
- Colour: Hunter Green
- Quality Industry Material: ULTRA-DURABLE 100% Polyester
- Durable: Very strong 190gs/m, EasyCare machine washable
- Hemmed: Hemmed Edge
Click on the colour swatches above to see the full range. Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
Our Blush Cloth Napkins / Serviettes are classic in design and made from top grade EasyCare fabric, seamlessly stitched with a piece of whole fabric, with fold-over hem and square corners. Buy with confidence knowing you are purchasing one of our most popular wedding and event linen products. We have a huge range of colours to suit almost any colour theme. It's time to transforms your event into a stylish masterpiece! Full specs in Product Description tab:
- Size: 50x50cm, 20x20inches
- Colour: Hunter Green
- Quality Industry Material: ULTRA-DURABLE 100% Polyester
- Durable: Very strong 190gs/m, EasyCare machine washable
- Hemmed: Hemmed Edge
Click on the colour swatches above to see the full range. Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Cloth Napkins - Mint (50x50cm)
- Size: 50x50cm, 20x20inches
- Colour: Mint
- Quality Industry Material: ULTRA-DURABLE 100% Polyester
- Durable: Very strong 190gs/m, EasyCare machine washable
- Hemmed: Hemmed Edge
Click on the colour swatches above to see the full range. Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
- Size: 50x50cm, 20x20inches
- Colour: Mint
- Quality Industry Material: ULTRA-DURABLE 100% Polyester
- Durable: Very strong 190gs/m, EasyCare machine washable
- Hemmed: Hemmed Edge
Click on the colour swatches above to see the full range. Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Cloth Napkins - Olive Green (50x50cm)
- Size: 50x50cm, 20x20inches
- Colour: Olive Green
- Quality Industry Material: ULTRA-DURABLE 100% Polyester
- Durable: Very strong 190gs/m, EasyCare machine washable
- Hemmed: Hemmed Edge
Click on the colour swatches above to see the full range. Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
- Size: 50x50cm, 20x20inches
- Colour: Olive Green
- Quality Industry Material: ULTRA-DURABLE 100% Polyester
- Durable: Very strong 190gs/m, EasyCare machine washable
- Hemmed: Hemmed Edge
Click on the colour swatches above to see the full range. Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Cloth Napkins - Turquoise (50x50cm)
- Size: 50x50cm, 20x20inches
- Colour: Turquoise
- Quality Industry Material: ULTRA-DURABLE 100% Polyester
- Durable: Very strong 190gs/m, EasyCare machine washable
- Hemmed: Hemmed Edge
Click on the colour swatches above to see the full range. Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
- Size: 50x50cm, 20x20inches
- Colour: Turquoise
- Quality Industry Material: ULTRA-DURABLE 100% Polyester
- Durable: Very strong 190gs/m, EasyCare machine washable
- Hemmed: Hemmed Edge
Click on the colour swatches above to see the full range. Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Emerald Green (Jade) Ice Silk Satin Backdrop Convertible Panels 1mx3m
Our gorgeous Ice Silk Jade backdrop panels are a fabulous way to inject colour and fun into your wedding or event.
Unique LUNA Feature: Double sided velcro + curtain rod hole! This means they can be used like a regular backdrop on a cross-bar, or can also be layered with our 3x3m or 6x3m backdrops and vibrant Ice Silk Satin Swags to add colour and depth.
SAVE MONEY - No need for an additional crossbar to make a layered look! Just attach the 1x3m panel to the front of your 3x3m or 6x3m backdrop and complete the look with a gorgeous Ice Silk Satin Swagging!
- Colour: Jade Matches: Our Jade Ice Silk Satin Swag perfectly
- Size: 1m long by 3m high.
- Quality, Industry Grade Fabric: Ice Silk Satin has a luxurious feel and is less stiff and reflective than regular satin. This means it photographs beautifully and creases less (requiring less, or no steaming), making it perfect for backdrops. Our Ice Silk Satin Range of Table Skirts, Backdrops and Swags is exclusive to Luna and is designed so you can mix and match add-on accent colours easily.
- Unique LUNA feature: No need for an additional crossbar to make a layered look! Just attach the 1x3m panel to the front of your 3x3m or 6x3m backdrop and complete the look with a gorgeous Satin Swag! (See Photos)
- Silky Smooth: We recommend hand washing this item.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Tropical Spring Green Ice Silk Satin Backdrop Convertible Panels 1mx3m
Our gorgeous Ice Silk Spring Green backdrop panels are a fabulous way to inject colour and fun into your wedding or event.
Unique LUNA Feature: Double sided velcro + curtain rod hole! This means they can be used like a regular backdrop on a cross-bar, or can also be layered with our 3x3m or 6x3m backdrops and vibrant Ice Silk Satin Swags to add colour and depth.
SAVE MONEY - No need for an additional crossbar to make a layered look! Just attach the 1x3m panel to the front of your 3x3m or 6x3m backdrop and complete the look with a gorgeous Ice Silk Satin Swagging!
- Colour: Spring Green Matches: Our Spring Green Ice Silk Swag perfectly
- Size: 1m long by 3m high.
- Quality, Industry Grade Fabric: Ice Silk Satin has a luxurious feel and is less stiff and reflective than regular satin. This means it photographs beautifully and creases less (requiring less, or no steaming), making it perfect for backdrops. Our Ice Silk Satin Range of Table Skirts, Backdrops and Swags is exclusive to Luna and is designed so you can mix and match add-on accent colours easily.
- Unique LUNA feature: No need for an additional crossbar to make a layered look! Just attach the 1x3m panel to the front of your 3x3m or 6x3m backdrop and complete the look with a gorgeous Satin Swag! (See Photos)
- Silky Smooth: We recommend hand washing this item.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Mint Ice Silk Satin Backdrop Convertible Panels 1mx3m
Quality Ice Silk Satin Backdrop Panels in a timeless vintage pastel mint colour at discount wholesale prices! The perfect way to introduce colour and class into your wedding or special event.
Unique LUNA Feature: Double sided velcro + curtain rod hole! This means they can be used like a regular backdrop on a cross-bar, or can also be layered with our 3x3m or 6x3m backdrops and vibrant Ice Silk Satin Swags to add colour and depth. (See photos for reference)
SAVE MONEY - No need for an additional crossbar to make a layered look! Just attach the 1x3m panel to the front of your 3x3m or 6x3m backdrop and complete the look with a gorgeous Ice Silk Satin Swagging! Full specs in Product Description tab:
Ice Silk Satin Panel features
-
Colour: Mint
Matches: Our Mint Ice Silk Satin Swag perfectly - Size: 1m long by 3m high.
- Quality, Industry Grade Fabric: Ice Silk Satin has a luxurious feel and is less stiff and reflective than regular satin. This means it photographs beautifully and creases less (requiring less, or no steaming), making it perfect for backdrops. Our Ice Silk Satin Range of Table Skirts, Backdrops and Swags is exclusive to Luna and is designed so you can mix and match add-on accent colours easily.
- Unique LUNA feature: No need for an additional crossbar to make a layered look! Just attach the 1x3m panel to the front of your 3x3m or 6x3m backdrop and complete the look with a gorgeous Satin Swag! (See Photos)
- Silky Smooth: We recommend hand washing this item.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Greenery Wall - Box Hedge
- Design: Bright and Luscious Green Wall Panels of Box Hedge. Panels have mesh backing and easy lock-in hole and spike connectors to join panels together (see photos). For extra security we suggest using small cable ties especially when constructing large free hanging walls.
- Colour: Varying shades of green to create realistic look.
- Material: Plastic
- Use with: Mix and match our Greenery Walls for a varied, textured effect!
- Quality: These are great value greenery walls for the price point. Due to the delicate nature of the plastic greenery care must be taken when setting up and occasional breakages can happen which can be re-attached with super-glue.
Quantities needed for popular setups:
- 1.2m x 1.2m: 6 panels
- 2m x 3m: 25 panels
- 3.2m x 3m: 40 panels
(on a 3x3m frame this is the closest size, flower wall can be tied to hang slightly past frame either at the top or sides)
To be paired with our gold square mesh frame or our white square mesh frame
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Greenery Wall - Box Hedge, Grass Shoots & Purple, Pink, White Flowers
- Design: Bright and Cheerful Green Wall Panels of Box Hedge, Grass Shoots and small Purple, Pink and White Flowers. Panels have mesh backing and easy lock-in hole and spike connectors to join panels together (see photos). For extra security we suggest using small cable ties, especially when constructing large free hanging walls
- Colour: Shades of Light/Bright Grass-Green, White, Purple, Fuchsia Pink
- Material: Plastic
- Use with: Mix and match our Greenery Walls for a varied, textured effect!
- Quality: These are great value greenery walls for the price point. Due to the delicate nature of the plastic greenery care must be taken when setting up and occasional breakages can happen which can be re-attached with super-glue.
Quantities needed for popular setups:
- 1.2m x 1.2m: 6 panels
- 2m x 3m: 25 panels
- 3.2m x 3m: 40 panels
(on a 3x3m frame this is the closest size, flower wall can be tied to hang slightly past frame either at the top or sides)
To be paired with our gold square mesh frame or our white square mesh frame
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Greenery Wall - Rainforest Fern & Moss
- Design: Refreshing and Revitalising Green Wall Panels of Rainforest Fern and Moss. Panels have mesh backing and easy lock-in hole and spike connectors to join panels together (see photos). For extra security we suggest using small cable ties especially when constructing large free hanging walls
- Colour: Varying shades of green to create a realistic look
- Material: Plastic
- Use with: Mix and match our Greenery Walls for a varied, textured effect!
- Quality: These are great value greenery walls for the price point. Due to the delicate nature of the plastic greenery care must be taken when setting up and occasional breakages can happen which can be re-attached with super-glue.
Quantities needed for popular setups:
- 1.2m x 1.2m: 6 panels
- 2m x 3m: 25 panels
- 3.2m x 3m: 40 panels
(on a 3x3m frame this is the closest size, flower wall can be tied to hang slightly past frame either at the top or sides)
To be paired with our gold square mesh frame or our white square mesh frame
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Hanging Floral Garland Greenery Panels - White Wisteria and Rose
Floral Wisteria and Rose Garland Greenery Panels are a spectacular and elegant addition when dressing an indoor or outdoor backdrop, wedding arch, wedding canopy or Chuppa, as well as edges of bridal tables and buffets!
The classic shades of white and deep greens create timeless photo opportunities, making them a popular choice for not only weddings ceremonies and engagements, but also parties and corporate functions.
The panels are easy to join together with cable ties and measure 45cm wide, 75cm long (length includes unravelled hanging wisteria). The flower heads are of various sizes ranges from 3cm-9cm in diameter with trailing wisteria hanging garlands. We suggest using extra cable ties when creating large or high displays for extra security. Full specs in Product Description tab:
- Flower heads: 3cm-9cm approx. in diameter, Greenery various sizes
- Design: Delightfully cheerful, professional quality garland backdrop with mesh backing. Easy lock-in hole and spike connectors to join panels together (see photos). For extra security we suggest using small cable ties, especially when constructing large free hanging walls or outdoor setups. Wisteria, Roses and greenery can be fluffed out to appear fuller and can be pulled off and re-arranged if desired as they are on plastic spikes.
- Colour: White shades and Green tones
- Use with: Looks great in conjunction with our Pink Rose Flower Vines! Try trailing the vine in amongst existing vines to add a pop of colour! Back drop Stand Set 3x3m and White Chiffon Curtain 3mx3m Featured in photos are Sold Separately.
Quantities needed for popular setups:
- 1.8m: 4 panels (Featured in image)
- 3.15m: 7 panels
(on a 3x3m frame this is the closest size, floral garland wall can be tied to hang slightly past frame either at the top or sides)
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Ice Silk Satin 3m Swag - Emerald Green (Jade)
Luna's Jade Ice Silk Satin Swagging in (3m x 50cm) is a fabulous and versatile way to inject colour and fun into your event.
Special feature: Velcro backing, perfect to attach to our Ice Silk Backdrops and Ice Silk Table Skirts as part of Luna's unique Mix and Match Ice Silk System. You can also attach it to a table without the skirt using our velcro-backed Skirting Clips, or use it like bunting to decorate walls and halls with a strip of adhesive velcro. Full specs in Product Description tab:
Ice Silk Satin Swag features
- Size: 3m long x 50cm high.
- Colour: Jade, Matches: Ice Silk Satin Jade Backdrop Panels.
- Mix and Match Ice Silk Range: Ice Silk Satin has a luxurious feel and is less stiff and reflective than regular satin. This means it photographs beautifully and creases less (requiring less, or no steaming), making it perfect for skirts and backdrops. These Ice Silk Satin Swags match our Ice Silk Satin Backdrop Panels and both the swags and panels have velcro backing designed to easily attach to our Ice Silk Table Skirting and Ice Silk Backdrops. Now you can cater for nearly any colour theme at a fraction of the cost of buying whole new setups for each event by swapping swag colours on your Ice Silk Skirts and large 3x3 or 6x3 Ice Silk Satin Backdrops. Or if you wish to attach it to a table on it's own, just attach with our velcro backed Table Skirting Clips!
- Care instructions: We recommend hand washing this item.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Ice Silk Satin 3m Swag - Tropical Spring Green
Luna's Spring Green Ice Silk Satin Swagging in (3m x 50cm) is a fabulous and versatile way to inject colour and fun into your event.
Special feature: Velcro backing, perfect to attach to our Ice Silk Backdrops and Ice Silk Table Skirts as part of Luna's unique Mix and Match Ice Silk System. You can also attach it to a table without the skirt using our velcro-backed Skirting Clips, or use it like bunting to decorate walls and halls with a strip of adhesive velcro. Full specs in Product Description tab:
Ice Silk Satin Swag features
- Size: 3m long x 50cm high.
- Colour: Spring Green, Matches: Ice Silk Satin Spring Green Backdrops.
- Mix and Match Ice Silk Range: Ice Silk Satin has a luxurious feel and is less stiff and reflective than regular satin. This means it photographs beautifully and creases less (requiring less, or no steaming), making it perfect for skirts and backdrops. These Ice Silk Satin Swags match our Ice Silk Satin Backdrop Panels and both the swags and panels have velcro backing designed to easily attach to our Ice Silk Table Skirting and Ice Silk Backdrops. Now you can cater for nearly any colour theme at a fraction of the cost of buying whole new setups for each event by swapping swag colours on your Ice Silk Skirts and large 3x3 or 6x3 Ice Silk Satin Backdrops. Or if you wish to attach it to a table on it's own, just attach with our velcro backed Table Skirting Clips!
- Care instructions: We recommend hand washing this item.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Ice Silk Satin 3m Swag - Mint
Luna's Mint Ice Silk Satin Swagging in (3m x 50cm) is a fabulous and versatile way to inject colour and fun into your event.
Special feature: Velcro backing, perfect to attach to our Ice Silk Backdrops and Ice Silk Table Skirts as part of Luna's unique Mix and Match Ice Silk System. You can also attach it to a table without the skirt using our velcro-backed Skirting Clips, or use it like bunting to decorate walls and halls with a strip of adhesive velcro. Full specs in Product Description tab:
Ice Silk Satin Swag features
- Size: 3m long x 50cm high.
- Colour: Mint,
- Matches: Mint Ice Silk Satin Backdrop Panels.
- Mix and Match Ice Silk Range: Ice Silk Satin has a luxurious feel and is less stiff and reflective than regular satin. This means it photographs beautifully and creases less (requiring less, or no steaming), making it perfect for skirts and backdrops. These Ice Silk Satin Swags match our Ice Silk Satin Backdrop Panels and both the swags and panels have velcro backing designed to easily attach to our Ice Silk Table Skirting and Ice Silk Backdrops. Now you can cater for nearly any colour theme at a fraction of the cost of buying whole new setups for each event by swapping swag colours on your Ice Silk Skirts and large 3x3 or 6x3 Ice Silk Satin Backdrops. Or if you wish to attach it to a table on it's own, just attach with our velcro backed Table Skirting Clips!
- Care instructions: We recommend hand washing this item.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Lycra Chair Bands Shimmer - Green
Our Green Lycra Chair Bands with a sparkly silver buckle slider. The functional design is modern, elegant and OH SO EASY to slip on your chair, slashing chair-dressing time even for the seasoned pros! The sliding buckle and stretch-to-fit fabric allows for a wide variety of chair sizes and for the seam to always be hidden down the edge of the chair. Our huge range of colours, classic design and quick setup means our lycra chair bands are popular for weddings, corporate events, parties, functions, clubs and associations alike!
- Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
- Versatility: Fabulous, professional look without the need for tying bows! Just slip over the chair, slashing set-up time.
- Stretch: Stretch to fit most chairs up to 45cm width.
- Size: Band height: 22cm. Buckle diameter 4cm.
- Colour: Green
- Shimmer: Quality shimmer fabric exclusive to Luna Events. Looks much more impressive than regular Lycra material sold by other sellers.
- Sparkly Sliding Buckle: 4cm wide, round silver coated buckle is a gorgeous embellishment! Sliding buckle allows for the seam to always be hidden
- Industry Grade Material: Premium Lycra Spandex.
- Durable: Delicate but durable Lycra Spandex band designed to be hand washed and reused.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
Our Green Lycra Chair Bands with a sparkly silver buckle slider. The functional design is modern, elegant and OH SO EASY to slip on your chair, slashing chair-dressing time even for the seasoned pros! The sliding buckle and stretch-to-fit fabric allows for a wide variety of chair sizes and for the seam to always be hidden down the edge of the chair. Our huge range of colours, classic design and quick setup means our lycra chair bands are popular for weddings, corporate events, parties, functions, clubs and associations alike!
- Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
- Versatility: Fabulous, professional look without the need for tying bows! Just slip over the chair, slashing set-up time.
- Stretch: Stretch to fit most chairs up to 45cm width.
- Size: Band height: 22cm. Buckle diameter 4cm.
- Colour: Green
- Shimmer: Quality shimmer fabric exclusive to Luna Events. Looks much more impressive than regular Lycra material sold by other sellers.
- Sparkly Sliding Buckle: 4cm wide, round silver coated buckle is a gorgeous embellishment! Sliding buckle allows for the seam to always be hidden
- Industry Grade Material: Premium Lycra Spandex.
- Durable: Delicate but durable Lycra Spandex band designed to be hand washed and reused.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Lycra Chair Bands Shimmer - Mint
Our Mint Lycra Chair Bands with a sparkly silver buckle slider. The functional design is modern, elegant and OH SO EASY to slip on your chair, slashing chair-dressing time even for the seasoned pros! The sliding buckle and stretch-to-fit fabric allows for a wide variety of chair sizes and for the seam to always be hidden down the edge of the chair. Our huge range of colours, classic design and quick setup means our lycra chair bands are popular for weddings, corporate events, parties, functions, clubs and associations alike! Full specs in Product Description tab:
- Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
- Versatility: Fabulous, professional look without the need for tying bows! Just slip over the chair, slashing set-up time.
- Stretch: Stretch to fit most chairs up to 45cm width.
- Size: Band height: 22cm. Buckle diameter 4cm.
- Colour: Mint
- Shimmer: Quality shimmer fabric exclusive to Luna Events. Looks much more impressive than regular Lycra material sold by other sellers.
- Sparkly Sliding Buckle: 4cm wide, round silver coated buckle is a gorgeous embellishment! Sliding buckle allows for the seam to always be hidden
- Industry Grade Material: Premium Lycra Spandex.
- Durable: Delicate but durable Lycra Spandex band designed to be hand washed and reused.
While every endeavour has been made to accurately reproduce colours, there may be slight variations in the colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Medium Premium Wisteria Stems - Ivory / Green (1.2m)
Wow your guests with these gorgeous Ivory / light green Wisteria Stems!
Premium artificial wisteria is one of the most trending and spectacular decorations in the wedding and events industry. They are easy to set up and look fabulous hanging from backdrop frames, arches, walls, ceilings, doorways and aisles or standing upright in Vases with the flowers flowing over the edges. Each medium stem has 3 strings of flowers with the largest in the middle, designed for fall in a tea drop. Flower heads range in size from 4cm to 2cm in diameter tapering smaller at the ends.
Please Note: These are priced individually ($4 each + gst) and are sold in sets of 6. If you select '6' in the quantity drop down box you will receive 6 stems, '12' will be 12 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
- Flower head size: 4cm-2cm diameter approx.
- Total length: 1.2m
Quantity: Priced individually ($4 each + gst) and are sold in sets of 6. If you select '6' in the quantity drop down box you will receive 6 stems, '12' will be 12 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops and aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some Rose Flower Vines, Large Hanging Wisteria and Greenery Garlands!
Colour: Ivory petals with a natural green tinge and green stems.
Material: Fabric flowers and leaves, plastic stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Organza Bags - Green (10x15cm)
Favour Bags for weddings / Gift Bags for Parties and Jewellery
-
Size: 10cm wide x 15cm high.
- Colour: Green
- Design: Shimmering organza with easy-tie satin ribbon handy draw string to easily store your favours.
- Match with: Complete the soft, whimsical, yet classic look with our full range of Organza and Chiffon products including organza chair sashes, organza table runners, chiffon backdrops and more!
- Durable: Durable industry grade organza, gentle hand wash.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Organza Bags - Sage (10x15cm)
Favour Bags for weddings / Gift Bags for Parties and Jewellery
-
Size: 10cm wide x 15cm high.
- Colour: Sage
- Design: Shimmering organza with easy-tie satin ribbon handy draw string to easily store your favours.
- Match with: Complete the soft, whimsical, yet classic look with our full range of Organza and Chiffon products including organza chair sashes, organza table runners, chiffon backdrops and more!
- Durable: Durable industry grade organza, gentle hand wash.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Organza Chair Sashes - Light Green
Our beautiful Crystal Organza Chair Sashes in Light Green. Designed specifically for the Wedding and Events Industry, they can also be used as stylish, decorative Table Runners.Full specs in Product Description tab:
- Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
- Size: 20cmx275cm
- Colour: Light Green (dark stitching)
- Premium Overlocking: Our fine, strong overlocking improves durability and creates a decorative edge.
- Industry Grade Material: Beautiful, Shimmering Crystal Organza cut from one piece of fabric, no seams.
- Durable: Delicate but durable, designed to be hand washed and reused many times.
- Versatile: Can be used as a gorgeous decorative Chair Sash or stylish Table Runner. (We also sell wider Table Runners)
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Organza Chair Sashes - Mint
Our beautiful Crystal Organza Chair Sashes in Mint. Designed specifically for the Wedding and Events Industry, they can also be used as stylish, decorative Table Runners.Full specs in Product Description tab:
- Size: 20cmx275cm
- Colour: Mint
- Premium Overlocking: Our fine, strong overlocking improves durability and creates a decorative edge.
- Industry Grade Material: Beautiful, Shimmering Crystal Organza cut from one piece of fabric, no seams.
- Durable: Delicate but durable, designed to be hand washed and reused many times.
- Versatile: Can be used as a gorgeous decorative Chair Sash or stylish Table Runner. (We also sell wider Table Runners)
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Organza Chair Sashes - Sage (olive green)
Our beautiful Crystal Organza Chair Sashes in Sage. Designed specifically for the Wedding and Events Industry, they can also be used as stylish, decorative Table Runners.Full specs in Product Description tab:
- Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
- Size: 20cmx275cm
- Colour: Sage
- Premium Overlocking: Our fine, strong overlocking improves durability and creates a decorative edge.
- Industry Grade Material: Beautiful, Shimmering Crystal Organza cut from one piece of fabric, no seams.
- Durable: Delicate but durable, designed to be hand washed and reused many times.
- Versatile: Can be used as a gorgeous decorative Chair Sash or stylish Table Runner. (We also sell wider Table Runners)
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Organza Chair Sashes - Teal
Our beautiful Crystal Organza Chair Sashes in Teal. Designed specifically for the Wedding and Events Industry, they can also be used as stylish, decorative Table Runners.Full specs in Product Description tab:
- Please note, we can't split packs of 10, though we do have the option in the quantity drop down of purchasing "just 1", which is popular to do if you are after a sample.
- Size: 20cmx275cm
- Colour: Teal
- Premium Overlocking: Our fine, strong overlocking improves durability and creates a decorative edge.
- Industry Grade Material: Beautiful, Shimmering Crystal Organza cut from one piece of fabric, no seams.
- Durable: Delicate but durable, designed to be hand washed and reused many times.
- Versatile: Can be used as a gorgeous decorative Chair Sash or stylish Table Runner. (We also sell wider Table Runners)
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.